FAQ - Deposits
Feel secure knowing your transactions are safeguarded with top-tier encryption technology, ensuring your details are always protected.
Are my transactions secure here?
Absolutely. We use 128-bit SSL Digital Encryption, the same security standard as major banks, to protect all your transactions. Your financial security is our priority.
How do I deposit funds?
Depositing is easy. Simply select the "Cashier" option in the casino client and choose from our available deposit methods. For more information on each method, check out our cashier page.
Which depositing methods do you offer?
You can deposit using various methods including Bitcoin, Bitcoin Cash, Litecoin, EcoPayz, SID, EzeeWallet, EFT, VISA, MasterCard, and American Express.
Is it safe to use my credit card?
Yes, your credit card information is secure with us, protected by 128-bit SSL Digital Encryption. Your privacy and security are guaranteed.
What’s the smallest amount I can buy in casino chips?
The minimum purchase to play our real money games is $25 in casino chips.
Why hasn’t my deposit shown up in my casino account even though it’s been taken from my bank account?
If you don’t see your deposit in your casino account immediately, don’t worry! First, try logging out of your Desert Nights Casino account and then log back in to refresh your account balance. It sometimes takes up to ten minutes for transactions to process and appear. If your deposit still isn’t showing after this time, please get in touch with our support team for further assistance. We’re here to help!
What's the minimum amount I can deposit?
The minimum deposit amount varies depending on the payment method you choose. To find out the specific minimum for each method, please visit our banking page.
What should I do if my credit card deposit is declined?
If your credit card deposit doesn't go through, here's what you can do:
-
First, ensure that your card is activated for international transactions if necessary.
-
Check that there are sufficient funds available on your card.
-
Verify whether you might have hit your card’s daily, weekly, or monthly transaction limit.
If your deposit is still unsuccessful, consider using one of our alternative deposit methods. For any further assistance, our support team is always ready to help you.
What should I do if I'm unable to access the cashier?
If you're having trouble accessing the cashier, please reach out to our Customer Support team. They're ready to assist you and will help resolve the issue promptly.
How can I track my past deposits?
You can easily view your entire transaction history at Desert Nights Casino. Simply log into your account and head to the 'Cashier' section in the Casino lobby, where you can access detailed records of all your deposits.
What is a SWIFT code?
A SWIFT code is a unique code used to identify a specific bank, essential for sending money internationally. It consists of either 8 or 11 characters. You can usually find your bank’s SWIFT code on your bank statement, or you can contact your bank directly to obtain it.
What are the steps for making an EFT deposit?
Follow these steps to deposit funds into your Casino account using EFT:
-
Log in to your Casino account and open the "Cashier". Find the eZeewallet logo from the available deposit options and click on it;
-
Enter the amount you would like to deposit and then click on "Next";
-
Enter your eZeeWallet email and password and click on "Confirm";
-
Check the transaction details and click on "Confirm";
-
If you have enough funds on your eZeeWallet account, your Casino account will be automatically credited.
How do I make a deposit using eZeeWallet?
Follow these steps to deposit funds into your Casino account using eZeeWallet:
-
Log in to your Casino account and open the "Cashier". Find the eZeewallet logo from the available deposit options and click on it;
-
Enter the amount you would like to deposit and then click on "Next";
-
Enter your eZeeWallet email and password and click on "Confirm";
-
Check the transaction details and click on "Confirm";
-
If you have enough funds on your eZeeWallet account, your Casino account will be automatically credited.
FAQ - Withdrawal
Be at ease when withdrawing your oasis of winnings at Desert Nights Casino. We want to ensure a smooth, quick and easy experience for all our customers. We've also gone the extra mile to implement advanced encryption, assuring your transactions are safeguarded at every turn.
How do I withdraw my winnings?
Withdrawing your winnings is easy. Just visit the 'Cashier' section and follow the simple instructions.
Can I cash out my bonus?
Yes, after meeting the wagering requirements, head to the 'Cashier' to process your withdrawal. Keep in mind, you'll need to verify your account with documents for your first payout.
How long does it take to withdraw my winnings if my account is verified?
Once your withdrawal is processed, the funds will be pushed for processing. Withdrawal times vary according to the method you use. Bitcoin withdrawals take up to 48 business hours. The Check option takes 4-6 business days to arrive in the mail via Fedex. For Bank Wire, the funds are received within 5-15 business days, depending on your bank.
Do I need to verify my account before I can make a withdrawal?
Yes, you need to verify your account before your first withdrawal. Please see our dedicated account verification page for further information on how to verify your account.
How long does the account verification process take?
Please allow us 3-5 business days to verify your account.
How much money can I withdraw?
This depends on various factors such as type of withdrawal, amount etc. but the standard maximum withdrawal amount per week ranges between $1000 - $2500 USD (or equivalent in other currencies). Applicable information will be visible in the cashier when you submit your withdrawal.
How many withdrawals can I make?
You can withdraw your winnings once per week.
How can I track my past withdrawals?
You can easily view your entire transaction history at Desert Nights Casino. Simply log into your account and head to the 'Cashier' section in the Casino lobby, where you can access detailed records of all your withdrawals.
What are the withdrawal limits?
Withdrawal limits are determined by the banking methods you choose. You can view these limits on our banking page or see them displayed when you initiate a withdrawal request in the 'Withdraw' section of your Casino cashier. If you need further clarification on the limits, our customer support service is available 24/7 to assist you.
Which withdrawal methods can I use?
You can view all the available withdrawal methods for your account by logging in and navigating to the 'Withdrawal' section of the cashier. Our banking system automatically detects and displays the methods that are available for you to use.
Can I withdraw my funds before completing the playthrough requirements?
You must fulfill the playthrough requirements to withdraw your funds. If you decide not to continue with a specific promotion, you can opt out by denying the deposit match coupon or contact our Customer Support for help.
It's been 10 days since my withdrawal was processed, but I haven't received my winnings yet. What should I do?
Occasionally, payments can take a little longer to clear. We recommend waiting a few extra business days. If you still haven't received your winnings after this period, please reach out to our Support Team. We will help investigate the issue with the service provider directly.
